Last updated: February 2026
These Terms and Conditions ("Terms") govern your purchase and use of products and services provided by SecureHome ("we", "us", "our"). By purchasing a SecureHome router, subscribing to our VPN service, or using any of our products, you agree to be bound by these Terms. Please read them carefully before placing an order.
If you do not agree with any part of these Terms, you should not purchase or use our products and services.
SecureHome supplies a pre-configured security router designed to replace or work alongside your existing provider-supplied router. The router provides hardware firewall capabilities, network segmentation (VLANs), intrusion detection and prevention (IDS/IPS), and encrypted DNS resolution. The router is sold to you at a one-time cost of £249 (inclusive of VAT) and becomes your property upon delivery and installation.
SecureHome offers a monthly VPN encryption subscription at £8 per month (inclusive of VAT). This service routes your home internet traffic through an encrypted WireGuard VPN tunnel, providing privacy from your internet provider and protection on your local network. The subscription includes automatic security updates and access to the SecureHome account portal.
Our VPN service does not include a kill switch by default. If the VPN connection is interrupted or becomes temporarily unavailable, your internet traffic will continue to flow through your standard internet connection. This is a deliberate design choice to ensure that you never lose internet access. The router's local security features (firewall, network segmentation, encrypted DNS, and IDS/IPS) continue to operate independently of the VPN connection at all times.
If you require a kill switch (whereby internet access is blocked entirely if the VPN tunnel drops), please contact us to discuss configuration options. This is not enabled by default and must be explicitly requested.
SecureHome significantly improves the security posture of your home network. However, no security product can guarantee absolute protection against all threats. Our service is designed to protect against common network-level attacks, eavesdropping, and unauthorised access to your home network. It does not protect against threats that originate from user behaviour, including but not limited to phishing attacks, social engineering, voluntarily downloading malicious software, sharing passwords, or granting access to untrusted individuals or applications.
Installation of your SecureHome router is carried out by independent third-party engineers. These engineers operate as sole traders or independent contractors and are not employees, agents, or representatives of SecureHome. While we work with engineers who are trained and familiar with our products, SecureHome does not employ, supervise, or control these individuals.
The standard installation includes connecting the SecureHome router to your broadband line, configuring your home network to route through the router, verifying that your devices reconnect successfully, and running an initial security audit. The engineer will provide you with a security report showing your network score before and after installation.
SecureHome is not liable for any damage to your property, equipment, or existing network configuration caused during the installation process by a third-party engineer. Any disputes relating to the installation service should be directed to the engineer or their employing organisation in the first instance. SecureHome will endeavour to assist where reasonably possible but accepts no legal liability for the acts or omissions of third-party installers.
The SecureHome security router is sold at a one-time price of £249 inclusive of VAT. Payment is due at the time of order. The router hardware becomes your property upon delivery and installation.
The VPN subscription is billed monthly at £8 per month inclusive of VAT. Payment is collected automatically via your chosen payment method. We reserve the right to adjust subscription pricing with at least 60 days' written notice. Any price change will take effect at the start of your next billing cycle following the notice period.
All payments are processed by third-party payment processors. SecureHome does not directly store your full payment card details. Please refer to our Privacy Policy for details on how your payment information is handled.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your purchase within 14 days of receiving the SecureHome router, without giving any reason. This is your statutory cooling-off period.
To exercise your right to cancel, you must inform us of your decision by a clear statement. You can do this by emailing info@securehomeltd.co.uk or by writing to us at our registered address. You must disconnect and return the router hardware in its original condition, including all cables and accessories. You are responsible for return postage; we recommend using a tracked delivery service.
If you cancel within the 14-day cooling-off period, we will refund the hardware cost (£159) and any subscription fees already paid, within 5 working days of receiving the returned hardware. Installation labour (£90) is a service that has been fully delivered at the point of installation and is non-refundable. If you cancel before the engineer arrives, the full amount including labour is refunded. Refunds will be made using the same payment method used for the original purchase.
If you requested that the VPN subscription service begin during the cooling-off period and you subsequently cancel, any subscription payments already taken are refunded in full.
You may cancel your VPN subscription at any time by giving us 30 days' written notice. You can cancel by emailing info@securehomeltd.co.uk. Your subscription will remain active until the end of the 30-day notice period, after which no further payments will be taken.
When your VPN subscription ends, you retain full ownership of the SecureHome router hardware. The router's local security features (firewall, network segmentation, encrypted DNS, IDS/IPS) will continue to function. However, VPN encryption and automatic security updates will cease. There are no cancellation fees or early termination charges.
You may reactivate your VPN subscription at any time by contacting us. Reactivation is subject to the subscription price current at the time of reactivation.
The SecureHome router comes with a 12-month manufacturer warranty from the date of delivery. This warranty covers defects in materials and workmanship under normal use. During the warranty period, we will repair or replace any defective unit at no cost to you, at our discretion.
The warranty does not cover damage caused by misuse, accidental damage, unauthorised modification or repair, power surges, water damage, exposure to extreme temperatures, or use of the router in a manner inconsistent with its intended purpose. Normal wear and tear is also excluded.
To make a warranty claim, contact us at info@securehomeltd.co.uk with a description of the fault. We will provide instructions for return or replacement. This warranty is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015.
SecureHome significantly improves the security of your home network but does not guarantee protection against all cyber threats. To the maximum extent permitted by law, SecureHome shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of profits, business interruption, or damage to equipment, arising out of or in connection with your use of our products and services.
Without limiting the generality of the above, SecureHome accepts no liability for:
Our total aggregate liability to you for any claims arising out of or in connection with these Terms shall not exceed the total amount you have paid to SecureHome in the 12 months immediately preceding the event giving rise to the claim.
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by applicable law. Your statutory rights as a consumer are not affected by these Terms.
You agree to:
All intellectual property rights in the SecureHome router firmware, software, application, website, branding, and related materials are owned by SecureHome or our licensors. Your purchase of a router and subscription to our service grants you a limited, non-exclusive, non-transferable licence to use our software and services for personal, domestic use. You may not copy, distribute, modify, or create derivative works from any of our proprietary materials.
We are committed to protecting your personal data. Our collection, use, and handling of personal information is governed by our Privacy Policy, which forms part of these Terms. By using our products and services, you acknowledge that you have read and understood our Privacy Policy.
SecureHome offers an optional Personal Data Protection add-on subscription at £2 per month (inclusive of VAT). This service includes:
By subscribing to the Personal Data Protection service, you explicitly authorise SecureHome to act as your representative in filing complaints with the ICO under Section 165 of the Data Protection Act 2018. This authorisation covers complaints relating to data brokers that fail to comply with your GDPR Article 17 erasure requests or Article 21 objection requests within the statutory timeframe, including any re-listing of your personal data after a suppression request has been acknowledged. You may revoke this authorisation at any time by contacting us.
Where data brokers fail to comply with erasure or objection requests -- including any re-listing of personal data after an Article 21 objection has been filed -- the ICO may impose fines or other regulatory action. Any compensation, settlements, or financial outcomes arising from ICO complaints or enforcement action initiated by SecureHome on your behalf are retained by SecureHome as part of the cost of delivering the service. These funds are held in a dedicated reserve account. If you wish to discuss the handling of a specific case outcome, please contact us at info@securehomeltd.co.uk.
The Personal Data Protection service covers the personal data you provide to us at the time of subscription (name, email addresses, and postal address). Additional identifiers may be added by contacting us. We monitor a curated list of known UK and international data brokers. While we make every effort to identify and contact all relevant brokers, we cannot guarantee that your data has been removed from every database worldwide. The effectiveness of erasure requests depends on the cooperation of third-party data brokers, which is outside our control.
You may cancel the Personal Data Protection add-on at any time through the Stripe client portal or by contacting us. Upon cancellation, we will cease sending further removal requests and monitoring on your behalf. Any pending ICO complaints or correspondence already in progress will be completed. No refund is given for the current billing period.
We reserve the right to suspend or restrict your access to the VPN subscription service if we reasonably believe that you are using the service in breach of these Terms, for any unlawful purpose, or in a manner that threatens the security, integrity, or availability of our infrastructure.
We may terminate your subscription with 30 days' written notice if you are in material breach of these Terms and have failed to remedy the breach within 14 days of receiving written notice from us. In the event of termination by us for cause, no refund of prepaid fees will be given for the remaining period. You will retain ownership of the router hardware.
Upon termination of your subscription (whether by you or by us), the VPN encryption service and associated features will cease. You retain ownership of the router hardware. Sections of these Terms that by their nature should survive termination (including limitation of liability, intellectual property, and governing law) will continue in full force and effect.
We may update these Terms from time to time to reflect changes in our products, services, or applicable law. If we make material changes, we will notify you by email at least 30 days before the changes take effect. Your continued use of our products and services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with the changes, you may cancel your subscription in accordance with Section 6.
SecureHome shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, internet or telecommunications outages, power failures, pandemics, or cyberattacks on our infrastructure by third parties.
Our products and services may interact with or depend upon third-party services, including internet providers, DNS providers, payment processors, and hosting providers. SecureHome is not responsible for the availability, reliability, or performance of any third-party service. Any issues with third-party services should be directed to the relevant provider.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and SecureHome in relation to your use of our products and services. They supersede all prior agreements, representations, and understandings, whether oral or written.
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. This does not affect your statutory rights as a consumer to bring proceedings in your local courts if you are resident in another part of the United Kingdom.
If you have any questions about these Terms, please contact us: